Privacy Policy

Effective Date: 19/10/2024

At Maintenance Helper (https://maintenancehelper.co.uk), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.

1. Information We Collect
We collect the following information from users:

Personal Details: Name, email address, phone number, and physical address.

Service Information: Details about the work you need or services you offer.

Technical Data: IP address, browser type, and other technical information collected automatically to help improve the website experience.

2. How We Use Your Information
We use your information to:
Facilitate connections between users seeking or offering repair and maintenance services.
Communicate with you regarding your posts, inquiries, or issues.
Improve and maintain our website and services.
Comply with legal requirements.

3. Sharing Your Information
We do not sell or rent your personal data to third parties. However, to connect you with service providers or clients, your contact details and service-related information may be shared with other users of the platform. We take reasonable steps to ensure this is done securely.

4. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

5. Your Rights You have the right to:
Access the personal data we hold about you.
Request correction or deletion of your data.
Object to or restrict processing of your data.
Withdraw consent where applicable.
To exercise these rights or for any privacy-related concerns, please contact us at support@maintenancehelper.co.uk.

6. Data Retention
We retain your personal information only as long as necessary to provide our services and comply with legal obligations.

7. Cookies and Tracking
Our website may use cookies and similar technologies to enhance your user experience. You can manage or disable cookies through your browser settings.

8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us via email at support@maintenancehelper.co.uk or through Instagram.